Frequently Asked Questions
The following questions are asked frequently. The answers provided are the answers currently in circulation. Questions not listed may be submitted through the Contact form and will be processed in due course.
Q. When will my order ship?
A. Shipping timelines are currently under review. A Senior Logistics Attaché has been assigned to the matter. Please be advised that “the matter” refers to all matters.
Q. Where do your products ship from?
A. Orders ship from a staging facility located in a region we are not, at this time, at liberty to name. The region is accessible, in principle.
Q. Can I request a specific delivery window?
A. Delivery windows are suggested by the end user and considered by our Fulfillment team. Our Fulfillment team considers a great number of suggestions each week.
Q. Is my payment information secure?
A. Payment information is handled by our Payments function, which is compliant with the standards that apply. Information is stored for the period required, and in certain cases, longer.
Q. Do you offer discounts?
A. Discounts are available to executive-tier customers. The criteria for executive-tier designation are on file. The file is not, at this time, in circulation.
Q. What is your warranty policy?
A. Our warranty has been reviewed by our Legal team. They declined to comment on the review. Warranty claims may be submitted through the Returns portal, which is not currently accepting submissions.
Q. Can I return a product?
A. Returns are permitted in principle but have not been completed. Please ship the product to the address on file, unless otherwise instructed, which you will not be.
Q. My product has exhibited behavior consistent with its design. What should I do?
A. Please file a report with our Incident Liaison. The Incident Liaison is currently on a period of rest. A follow-up will be scheduled, or it will not.
Q. I received a product I did not order.
A. This is a known operational consideration. Please retain the product. It has been assigned to you.
Q. I ordered a product and received a different one.
A. Please refer to the previous answer.
Q. Are your products suitable for children?
A. Our products are suitable for persons of the appropriate age, determined by the end user. Supervision is recommended. Our position on supervision is available on request.
Q. Is Bat Country Pool Supplies hiring?
A. Our Human Resources function is currently on a period of rest. Candidate inquiries are collected and will be considered, collectively, at a later date.
Q. Can I visit your facility?
A. The facility is not, at present, accepting visitors. Unexpected arrivals are logged and responded to, in due course, by our Operator Liaison.
Q. Is your product compliant with local regulations?
A. Our products are compliant with the regulations that apply. Compliance with other regulations has not been claimed and will not be confirmed.
Q. Why is Nevada excluded from your service area?
A. For reasons.
* This page is updated as conditions allow. Additional questions may be directed to the Customer Service Liaison, whose availability is currently under review.